ORGANIZATIONAL CITIZENSHIP BEHAVIOUR (OCB) AND TURNOVER INTENTION AMONG OPERATION EMPLOYEES

Shaiful Annuar Khalid, Norshimah AbdulRahman

Abstract


This paper examines the relationship between OCBs and turnover intention
among a group of operation employees in Malaysian hotel industry. The
sample consisted of 97 operation employees across hotels in northern region
of peninsular Malaysia. Superiors’ rating of employees’ OCBs were collected
and matched with employees’ self-ratings of turnover intention. The results
revealed that altruism, sportsmanship, courtesy and civic virtue significantly
predicted employees’ turnover intention. The findings were discussed and
recommendations were made.


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