An Evaluation of Implementation and Development Strategy of Quality Management System ISO 9001: 2008

Abstract

This study aims to reveal (1) the effectiveness rate of  the quality management system ISO 9001: 2008 implementation at Vocational High Schools in Kebumen regency, (2) the hindering and supporting factors of the quality management system ISO 9001: 2008 at vocational high school in Kebumen regency, (3) the benefit rate of the quality management system ISO 9001: 2008 implementation at  vocational high schools in Kebumen regency, (4) the development strategy used to implement  the quality management system ISO 9001: 2008 at vocational high school in Kebumen regency. This study employed the quantitative approaches. The research subject comprised headmasters, teachers and staffs, students, and entrepreneur. They were selected by means of purposive sampling. The data were collected by participation observation, interview, focus group discussion, and document analysis. The data were analyzed using technique of descriptive quantitative analysis and FGD. This research reveals five findings. (1) The implementation of quality management system ISO 9001: 2008 at six vocational high schools in Kebumen regency was very good (2) The program challenging factors were input, output, and outcome and the program supporting factors were context and process. (3) The program benefit rate was very good. (4) The development strategy used was by applying Bostingl’s four-pole of TQM, the cycle of plan, do, check, and act introduced by Damming, addressing to continual improvement, and integrating ISO instruments with accreditation ones.

Keywords: quality management system, evaluation, vocational schools, TQM.